FREQUENTLY ASKED QUESTIONS
- How Far In Advance Do I Need to Book?
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Most of the time 48 hours minimum. However, the more time the better, so I can schedule my day sensibly and I'm not trying to make it from Columbia to Red Boiling Springs in the same day. Also, sometimes 24 hours is doable too. The best thing to do is contact me either by phone, text or e-mail.
- Where are you located?
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I'm based out of Hendersonville, but travel all over the mid state and southern Kentucky. Since 90% of my travel is Nashville, I base travel off downtown and if you draw a complete circle from 840, everything inside is normal rates. Outside the 840 circle will incur a travel fee. I don't like to add it, but with gas prices and wear and tear on my vehicle, it's a must in order to do business.
- What's Your Turnaround Time?
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Typically 24 hours on photos only. Photo and video please allow up to 36 hours. Spring and Fall tend to be the busiest times of the year, so turn times could vary, but I try my best to turn everything as fast as possible. I do offer a rush turn for an additional fee.
- What payment options do you accept?
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I deliver all photos and video via my online portal. Once complete, a custom listing website is delivered to you and you can either just download the photos & video or use it to market your listing. In order to access the photos and video you will have to pay first and that will unlock the downloads. All major cards are accepted and I use Stripe as a payment processor.
- My place isn't ready when I thought, can we reschedule?
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I try to be as flexible as possible, and understand that things happen. Most the time, it's inclement weather or things aren't ready for photos yet. Just contact me and we can postpone and figure out a new time to reschedule.